Frequetly Asked Questions

General FAQs

What services do you offer?
We provide a range of services including network security, endpoint protection, data backup and recovery, and managed IT services.

What is cyber protection?
Cyber protection involves safeguarding computers, networks, and data from unauthorized access, cyber attacks, and data breaches.

Why is cyber protection important for my business?
Cyber protection is crucial to prevent data loss, protect sensitive information, and ensure business continuity in the event of a cyber attack.

Technical FAQs

How do you protect against malware and viruses?
We use advanced antivirus software, firewalls, and regular system scans to detect
and eliminate malware and viruses.

What is a firewall and how does it work?
A firewall is a security system that monitors and controls incoming and outgoing
network traffic based on predetermined security rules.

How do you handle data backups?
We perform regular backups of your data to secure locations, ensuring that your
information can be restored in case of data loss.

Security FAQs

What is phishing and how can I protect my business from it?
Phishing is a type of cyber attack where attackers trick individuals into providing
sensitive information. We provide training and tools to recognize and avoid
phishing attempts.

How do you ensure the security of my data?
We implement encryption, access controls, and regular security audits to protect
your data from unauthorized access.

What should I do if I suspect a security breach?
Contact us immediately. We will investigate the incident, contain the breach, and
work to mitigate any damage.

What is phishing and how can I protect my business from it?
Phishing is a type of cyber attack where attackers trick individuals into providing
sensitive information. We provide training and tools to recognize and avoid phishing attempts.

How do you ensure the security of my data?
We implement encryption, access controls, and regular security audits to protect
your data from unauthorized access.

What should I do if I suspect a security breach?
Contact us immediately! We will investigate the incident, contain the breach, and
work to mitigate any damage.

Compliance FAQs

Do you comply with industry standards and regulations?
Yes, we adhere to industry standards and regulations such as GDPR, HIPAA, and
PCI-DSS to ensure your data is protected.

How do you handle compliance with data protection laws?
We stay updated with the latest data protection laws and implement necessary
measures to ensure compliance.

Support FAQs

What kind of support do you offer?
We offer 24/7 support through phone, email, and live chat to assist with any
technical issues or security concerns.

How quickly can you respond to a security incident?
Our team is trained to respond promptly to security incidents, typically within a
few minutes to an hour depending on the severity.

Can you provide on-site support?
Yes, we offer both remote and on-site support depending on your needs and
location.

Cost FAQs

How much do your services cost?
Our pricing varies based on the services you require. Contact us for a customized
quote.

Do you offer any packages or discounts?
Yes, we offer various service packages and discounts for long-term contracts or
bundled services.